Grievances Addressed

Grievances Addressed :

Grievance Redressal Cell

        The College has established a Grievance Redressal Cell as per the guidelines of University Grants Commission (UGC) to provide a mechanism for redressal of grievances of stakeholders.The responsibility of the Cell is providing a secure and contented environment to students and staff, ensuring the transparency in admission, and prevention of unfair practices, etc. Since the inception of the Cell, it has been under the direct purview of the principal. The students approach the cell to voice their grievances and drop the note in the grievance box.

The cell redresses the grievances by sorting out the problems promptly and judiciously. The grievances received are forwarded to the Cell members who investigate the problems depending upon the seriousness of the issue. The cell follows natural law of justice in redressal of grievances. The Committee has been continuously striving to take the best efforts possible to create a harmonious and conducive atmosphere to everyone in question.

        The Grievance cell is also empowered to examine matters of harassment. Anyone with a genuine grievance may approach the Cell members in person, or in consultation with the officer in-charge Grievance Redressal Cell. In case the person is unwilling to appear in self, grievances may be dropped in writing at the letterbox/ suggestion box of the Grievance Cell at Administrative Block. Grievances may also be sent through e-mail to the officer in-charge of Student's Grievance Cell. University Grants Commission, New Delhi.

Objectives:

•    To create a platform where students can express their problems freely and frankly, without any fear of being victimized.
•     To uphold the dignity of the College by promoting cordial relationship between Student-Student Student-teacher and          teacher-teacher
•  To develop a responsive and accountable attitude among the stakeholders, thereby maintaining a harmonious educational atmosphere in the College campus
  
•  To get suggestions from the students for development of the college
  
•  Suggestion /complaint box is installed in which the students, put in writing their grievances and their suggestion for improving the academics/ administration in the college.
  
• Advising all the students to refrain from inciting student against other students, teachers and college administration.
  

Scope:

   The students may lodge grievance about any academic and non- academic matters related to:

   Timely issue of Mark-sheets, Transfer Certificates, Conduct Certificates or other examination and scholarship related matters.

   Certain misgivings about conditions of sanitation and victimization by teachers and any other offensive activity.

Procedure for lodging complaint: The students can lodge their grievance through online mechanism in the link provided below-  The students may feel free to drop the writing (can be anonymous if required) in the grievance/ suggestion box. The Grievance Cell will act upon those cases which have been forwarded along with the necessary documents.

STANDARD OPERATING PROCEDURE (SOP)

Any student or parents or staff member or alumni or public wants to initiate a grievance may in the first instance bring the issue to the notice of the Head of the respective department/office who will address the issue and try to resolve it within 7 working days of the receipt of the grievance.

If, there is no response within the stipulated time from the respective department/office or grievant is dissatisfied with response/resolution to his/her grievance, then the grievant is free to represent his/her grievance to the Grievance Redressal Cell.

If, the grievance is against the respective Head of department/office, then the grievant may directly submit his/her grievance in writing via email at Srikakulam.jkc@gmail.com or drop the grievance in Grievance Redressal Box.

Functions:The cases will be attended promptly on receipt of written grievances from the students and resolved.  The cell formally will review all cases and will act accordingly as per the management policy.The grievance cell will act upon those cases which have been forwarded along with the necessarydocuments.The grievance cell will assure that the grievance has been properly solved in a stipulated time limit provided by the cell.